Coaching & Workshops

My career as a UI and experience design practitioner, information professional, and researcher spans more than 20 years. I’m available for coaching, consulting, and workshop facilitation. I’m excited to:

  • help organizations mature their information architecture and design operations at scale.
  • provide organizational and individual evaluations and strategies that improve competencies and business value.
  • use science-based frameworks to inform process and foster operational discipline.

Improve Design Outcomes with Information Architecture

This coaching session educates design teams about the value and scope of information architecture (IA) practice and how to properly incorporate it into a human-centered design process.

Participants are introduced to frameworks for application UI design and learn how to determine when to take on the structure of an interface themselves verses seeking the expertise of a specialist.

  • Designers gain an accurate understanding of how information architecture improves design outcomes.
  • Managers and IA practitioners are exposed to practical steps to maturing their IA practice for the enterprise.
  • Organizations learn how to use information architecture to improve the structural integrity of the design solutions and tackle complex application user  interfaces.

Information Architecture for the Enterprise

This level of coaching is for teams and individuals who seek to build information architecture as a core competency. It starts by exploring the relationship between information and human-computer engagement. It progresses from theory, ethics, and science, to defining the role of information architecture in large organizations.

Participants are exposed to exclusive insights from my research that provides foundational perspectives and approaches to practicing information architecture.

  • Practitioners are introduced to DSIA architectural primitives and principles that promote professional focus in a constantly changing digital landscape.
  • Participants are advised on how to lead and/or contribute to information architecture activities that unlock unrealized value within their organizations, products, and services.
  • Participants receive guidance on creating structural definitions for user interfaces, and gain an appreciation for the engineering challenges in maintaining conceptual and content relationships in complex information environments.

Design Architecture for DesignOps

The term “design” is commonly understood as an activity of creativity and problem solving. Despite the popularity of user- and human-centered design approaches (ergo, Design Thinking and Lean) most design teams are often marginalized as an afterthought to strategic planning. Developing a design architecture practice can provide the results that positions design teams for greater inclusion in business and product strategy.

Design architecture is a function in the evolving discipline of DesignOps. Design teams learn to pair the use of design trends with sustainable frameworks.

  • Teams are exposed to DSIA frameworks that prepare them to work more effectively with business, product, and business partners.
  • Teams will explore essential models that reduce the complexity surrounding roles, and responsibilities.
  • Teams explore DSIA engagement model that contributes to improved workflow practices.
    • Alignment 
    • Planning 
    • Readiness 
    • Process

Design Team Diagnostics

Much of the digital world is in perpetual “startup” mode. This means UI design organizations spend more time focused on short-term business objectives and aggressive deadlines than planning for scale. As teams grow in size they tend to struggle with organizational structure, sustainable design practices, and performance measurement.

I help organizations evaluate team and individual maturity with quantitative benchmarking techniques. My recommenations help design leader build practical organizational roadmaps that point their teams in the right direction.

I perform extensive reviews using proprietary value assurance methodologies. Areas of focus include:

  • Competency Diagnostics
  • Impact-Value Analysis
  • Prioritization Enablement

How to Reach Me